Frequently Asked Questions

What is 9-1-1?

9-1-1 is a telephone number that allows the public access to emergency communication centers. This number should only be used to report emergencies. 9-1-1 is not an information line. 9-1-1 links the caller to the Emergency Center of the town that the caller is in via landline calls, or Wireless calls link the caller to the nearest Emergency Center based on the Wireless Tower that the cell phone connects to.

When should I not dial 9-1-1?

9-1-1 should not be used for non-emergency needs. Instead you should be contacting the non-emergency number for your local police department for the following types of calls: Use non-emergency if you have any questions for the police department Use non-emergency if you want to report a delayed crime that has occurred and the offenders are no longer on scene Use non-emergency if you want to speak with an officer or have an officer come out to your location and speak with you Use non-emergency for any other non-emergency need.

When should I dial 9-1-1?

9-1-1 should be called to report any in progress emergency. This includes any and all immediate Police, Fire, or Medical need that you may have. Some examples of this are: If you or someone you know requires an ambulance or immediate medical attention If you or someone you know requires police assistance for a crime being committed If you or someone you know requires the fire department to extinguish an in progress fire.

What will I be asked when I call 9-1-1?

The most important question that you will be asked is for the location of the emergency. Normally this will be your address, or the address of where you are at. (Please be aware of your location) The dispatcher will also ask you for a nature as to what is going on. Officers/Fire Fighters/Paramedics need to know what is going on in order to better help you. Depending on the emergency, the dispatcher may ask for descriptions of individuals/vehicles or for a direction of travel (if you do not know a compass direction of travel N/E/S/W then try to advise the dispatcher of what street or landmark the subject or vehicle is going towards). This information is vital in assisting officers with a timely apprehension.


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